City Debuts 311 Performance Dashboard

By | February 11, 2014

Call 311 to report a pothole in MontroseEver sent a complaint to the city and been unsure it’s being heard? The City listened, and has debuted the 311 Performance Dashboard.

Citizens can now check the dashboard and see a large amount of data, much of it in easy-to-understand chart form, about how each city department is handling complaints. Data like number of issues opened and closed per month, volume of service requests, and more can be looked at on a neighborhood or district level, and users can see types of complaints made as well.

The dashboard is part of an ongoing attempt at online transparency by the City to better serve its citizens and improve infrastructure and services. It was created by Frank Bracco of the Performance Improvement Division, and won best application at the recent Tech Street/Open House Hackathon.

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District provided services such as safety patrols by off-duty HPD officers, graffiti abatement, trash pick-up, maintenance of esplanades, among other services outlined in the Districts’ Assessment Plan, that are supplemental to services provided by the City of Houston, had been reduced in Mid-November and ceased completely as of December 11. The District had to cease the services due to unpaid assessments from some of the commercial property owners within the District. Please direct questions regarding the cessation of services to Executive Director, Ben Brewer at We are committed to helping our neighborhood remain the safe, vibrant and attractive place to live and do business and would like to hear from you on how we can continue to work together in this effort.