City of Houston 3-1-1

The City of Houston’s new 3-1-1 mobile app is a very user-friendly way to report any problems you might encounter as you move about the city. The new system simplifies communicating problems with the city without having to be on a long hold waiting for someone to take down your information.

What it Does

    Track the status of your reports

    Photo-documentation of your problem using a cell phone camera

    See other issues in the vicinity of your report

Report Issues Regarding

Pot Holes

Clogged Storm drains

Roadway problems

Broken Sidewalks

Side walks that are impassible due to overgrowth of trees or shrubs

Traffic light issues

Broken water mains

Broken sanitary sewer mains

Park equipment that is broken or in need of repair

Flooding during rain events

Get the app

applestore googleplay

    Don’t forget to tweet us your pothole pictures! #MMDpothole

    Win a membership to Houston B-Cycle by using #MMDpothole

The system has been assigned a high priority in the public works department so the responses are faster than ever before. At a time when the city capital improvements priorities have substantially shifted resources away from the Montrose area, use of the app also creates a data base that can be helpful in demonstrating need when decisions are made about budgeting for capital improvements.

District provided services such as safety patrols by off-duty HPD officers, graffiti abatement, trash pick-up, maintenance of esplanades, among other services outlined in the Districts’ Assessment Plan, that are supplemental to services provided by the City of Houston, had been reduced in Mid-November and ceased completely as of December 11. The District had to cease the services due to unpaid assessments from some of the commercial property owners within the District. Delinquent assessments for 2016 and prior years are being collected for services that were delivered in 2017. The current lawsuit status does not affect the collection of delinquent assessments due for 2016 and prior years for services rendered for calendar year 2017. Please direct questions regarding the cessation of services to Executive Director, Ben Brewer at We are committed to helping our neighborhood remain the safe, vibrant and attractive place to live and do business and would like to hear from you on how we can continue to work together in this effort.